DWTC Safety Guidelines

Dubai World Trade Centre (DWTC) strictly adheres to all rules and regulations laid out by government authorities, including Dubai Health Authority and Dubai Municipality to ensure the health and safety of everyone on our premises.

Together with this, DWTC’s own ‘Venue Safe’ standards ensure strict adherence to all safety and hygiene measures for the safe return of organised events. As we get ready to welcome you back with minimum impact on your event experience, the following Event Safety Measures have been put in place for an assured and secure visit. For your own safety, compliance is legally required in all areas; a team of our dedicated and trained ‘Venue Safe’ champions will be happy to assist you across the venue.

Our venue is certified with the prestigious Bureau Veritas SafeGuard Label, which attests to its compliance with the highest hygiene standards. Bureau Veritas, a world leader in testing, inspection and certification services has developed detailed checklists with global health, safety and hygiene specialists to ensure safe procedures are in place for the resumption of business operations in line with local and international regulations, as well as recognised best practices. Detailed audits are carried out to ensure that safety measures are implemented across the venue efficiently, with the SafeGuard label awarded only when all of their stringent requirements are met.

TICKETING / REGISTRATION PROCESS

Online pre-registration and ticket purchases are required for all events for contact tracing purposes
Over-the-counter registration is not possible at this time
In case a helpdesk or a ticket sales area is required onsite, compliance to social distancing norms for queuing with 2m floor markers will be followed
Automated ticket/badge dispensation with contactless payments will be implemented, where applicable

VENUE ACCESS AND PARKING

We encourage you to arrive at the venue earlier than usual, to allow more time for enhanced safety checks.

Visitors can use the Exhibition Street Parking with direct access to the venue
Taxi, Uber and Careem drop-off points are available at both Exhibition Gate and Convention Gate. The World Trade Centre Metro Station is only a 5 minute walk from the venue
Sanitisation of frequently-touched parking areas like payment machines and attendant booths is thoroughly carried out
Social distancing stickers are placed in all elevators and walkways

ARRIVAL AT THE VENUE

All visitors will be screened via contactless temperature checks prior to entering the venue through designated entrances
If a visitor is identified with high temperature, the individual may be requested to wait for 2-5 minutes for the body temperature to cool down, after which a follow-up temperature check will be done
If high temperature is still indicated, the individual will be directed to an isolation room and the Emergency Medical Services Team (EMS) will be contacted for further action in compliance with Dubai Health Authority procedures

DURING THE EVENT

We encourage you to arrive at the venue earlier than usual, to allow more time for enhanced safety checks.

Please follow the clearly marked and separate entry and exit points
Wearing a face mask is mandatory at all times including inside the halls, gloves are optional
Please keep social distancing when greeting and refrain from exchanging business cards
Barcode or QR codes will be digitally scanned to allow entry where applicable
Regular handwashing is recommended. Alternatively, please sanitise your hands frequently using the sanitisers provided across the venue
Please keep a social distance of 2 metres at all times. When queuing, please stand on the floor stickers to ensure minimum distance. Our event seating capacities have also been adjusted to accommodate this social distance
Contactless payments are recommended at all the venue’s outlets and for catering purchases during the event
Only pre-packaged food and beverages with disposable cutlery will be permitted during events. Self-service is not allowed, please wait to be served
No physical fan/audience interaction is allowed during live events

All measures are in place to keep you safe

The team at DWTC are working around the clock to ensure that events run safely and have implemented a range of measures including an enhanced cleaning regime, improved air circulation, multiple hand sanitiser stations, temperature checks, and directional signage where required.

INTENSIFIED CLEANING

Rigorous sanitisation of the halls are conducted pre and post event
Sanitisers have been installed in all key areas
Dedicated staff have been assigned to disinfect common areas including all frequently touched surfaces such as lift buttons, hand rails, door knobs, seating areas, tables, reception lobbies, restroom rooms, prayer rooms, throughout the day.
Common areas are being fumigated by a professionally trained team
Chemicals used for disinfection and housekeeping purpose are quaternary ammonium based products approved by Dubai Municipality and Dubai Health Authority

SAFER FACILITIES

Designated bins are located throughout the venue to ensure that used Personnel Protective Equipment (PPE) is disposed in a safe manner
Prayer Rooms are partially open during prayer times with precautionary measures in place to keep worshippers safe
Restrooms (including floors, mirrors, wash basins and amenities) are cleaned and disinfected hourly

RESTAURANTS AND DESIGNATED CATERING AREAS

Seating capacity and social distancing requirements are in place
Dedicated staff to clean and sanitise tables and chairs after every use

COMMUNICATION AND SIGNAGE

The safety and wellbeing of our visitors, customers and staff is our number one priority and this is reflected in our communication:
Venue Safety Guidelines are displayed across the venue
Signage at all key locations is in place to ensure social distancing practices are maintained